FAQ

FAQ

Can you provide prescription refills and/or diagnose via phone consultation?
No. Phone consultations are a courtesy to our patients and assist our providers in determining when a home visit is appropriate, but we cannot diagnose, treat, or prescribe medications without examining your child.

Can you refill prescriptions for my child’s chronic medications? (Example: ADHD medications)
No. Medications prescribed to treat non-acute conditions are best handled by your regular pediatrician. If your child does not have a regular doctor, we are happy to provide you with a list of area general pediatric practices.

Do you provide immunizations?
No. Don’t get us wrong… We believe very strongly in the benefit, safety, and efficacy of childhood immunizations, but since we do not provide preventative well care, we do not stock immunizations.

If I choose to use insurance for my child’s home visit, how does that work?
Please have your insurance card ready to present to our provider when they arrive at your home. We take care of the rest! We will file the claim directly with your insurance company for you. The only cost you will be charged for at the time of the visit, is the $25 convenience fee. This is not covered by insurance and is different from a co-pay. This $25 simply covers the time and travel of our providers.

What forms of payment do you accept?
Credit card, debit card, HSA/FSA debit card, and check. We do not accept cash.

I have insurance, but I still received a bill from Pediatric Housecalls. Why?
Depending on your insurance plan, you may have a deductible. As with any medical office visit, if you have not yet met your deductible for the year, you may receive a bill from us for some or all of the cost of the visit that is applied toward your deductible. Many times, it takes the insurance companies several months to process claims. It’s quite possible that you may receive a bill from us several months after the date of service, if you had not yet met your deductible at the time of service. Keep in mind that all insurance companies and plans are different. Some contracted rates for our services are more or less than others. Pediatric Housecalls does not set these rates. Your insurance company does. If you have a large deductible, and you find that the contracted rate with your insurance company is more than you’d like to pay, it may be more cost-efficient for you to choose the self-pay pricing.

Do you keep a record of my child’s visit?
Yes. We use a secure electronic medical record to document your child’s home visit. A copy of this visit can be forwarded to your child’s regular doctor, with your consent.

What does it mean to “create an account” and is it required?
When you book your child’s first appointment, you’ll be offered the option of creating an account. Think of it as a virtual sign-in that securely saves your basic information, so that future appointments can be booked in the blink of an eye without filling out all of the same information again. It’s not required, but it does make life a little easier!

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